MY ORDER BY ORDINARY MAIL HAS NOT ARRIVED, CAN YOU SEND IT TO ME AGAIN?
When an order sent by ordinary mail does not reach the customer within the agreed security deadlines (maximum 30 days for Spain), we contact the customer to agree on a solution.
Please note that under no circumstances will the order be sent again using the same method (ordinary mail). If the customer wants us to resend the order, he must pay the difference with respect to a tracked shipping method.
Likewise, the "ordinary mail" method would be deactivated in the client account who has not received the package. So, from now on, that customer can only place orders using tracked shipping methods.
I CAN'T SEE REGULAR MAIL OPTION WHEN I TRY TO COMPLETE MY ORDER
When we send packages by ordinary mail, once deposited in the Post Office, we can no longer track them. By not having tracking number, we can not know where they are, if they have been lost, or if they have been delivered.
Each post office and each postman can be completely different, so sometimes (fortunately few), it happens that the package never reaches the recipient. The reasons could be several:
- It is lost during transport.
- They deliver it by mistake to another address and that recipient does not return it to the Post Office.
- The postman does not enter the package completely in the mailbox and another person picks it up.
When this happens and the client notifies us that the package has not arrived, we give a period of 30 days for security, since sometimes it is simply that it has been delayed more than usual.
If after 30 days the package has not been received, we automatically configure the client's account without the possibility of choosing ordinary mail as delivery method for future shipments.
We do this because we understand that the client address can be conflicting for the reception of ordinary mail.