Frequently Asked Questions

Who we are?

LissAngel is a spanish online stationery store, based in Majorca (Spain), where we sell all kinds of original stationery, beautiful, fun, different... In addition we also have other original and beautiful products for gift, surprise boxes, etc.

Do you want to know more about us and know what we can offer you? Know more!

To which countries do you send?

Actually, we send to Spain mainland and Balearic Islands, to practically all the countries of the European Union and many more countries around the world. You can expand this information on our "Shipping Information Page".

How much are the shipping costs to SPAIN?

Please read our "Shipping Information" page.

How much are the shipping costs to the rest of the EU countries?

Unfortunately, the cost of sending letters and parcels from Spain to the rest of Europe is not cheap. In LissAngel we have tried to adjust it as much as possible and we believe that the right thing in this case is that each client pays for what he has bought.

In this way we have set the shipping costs to the rest of European countries by weight bands. The more is the weigh of your order, the higher the shipping costs will be.

Please, consult our "Shipping Information" page to know the costs.

Also, from the shopping cart, you can change the destination country and it will automatically indicate the shipping costs depending on the products you have in the cart. It is not necessary to be registered or logged as a client.

Why do not you have shipments with 24h delivery?

Majorca is a very beautiful island, but being an island means that wanting to get out of it is expensive. This also applies to everything related to shipping and courier services.

Currently it is impossible for us to be able to offer courier shipments with guaranteed delivery in 24h due to its high cost from Mallorca to Spain Mainland.

However we do offer delivery service in 48/72 hours at a very affordable price.

If I place an order today, when will it arrive?

Delivery times to Spain mainland & Balearics are the following:

- Correos PAQ 48/72h: Delivery time between 48 and 72 hours, working days. Tracking available.

Delivery times to other European Union countries will also depend on the modality:

- Certified Mail: Delivery time between 7 and 25 business days. With tracking.

To expand this information or see delivery times and costs outside Spain, touch the button below:

Touch Here For + Info

* Note: Delivery times may be longer on designated dates such as Christmas, August and other events or holidays.

Why do not you have a cash on delivery payment?

There was a time when we had the cash on delivery method available (pay your order when you receive it). The problem is that there were several cases of customers who, after placing an order, then they did not accept it or they did not pick it up at the post office.

We have to pay the shipping costs even if the package is not picked up. For this reason we have stopped offering this delivery method.

Why do you charge commission when paying with PayPal?

PayPal is very beautiful for buyers, its ease of use and guarantees make it a great payment method. But, looking at it from the seller's side, not everything is so pretty. Basically its very high commissions, which are a fixed € 0.35 per sale + 3.5% of the total order amount, make the profit margin drastically reduced, and we even lose money on very small amount orders paid by Paypal (remember that we have no minimum order).

For this reason, we have decided to leave to our clients the opportunity to use PayPal to buy in our store, but applying the PayPal commission to the final amount of your order.

Remember that you can pay without commissions using any of our other payment methods (Credit / Debit Card, Bizum or Bank Transfer).

I call you to the WhatsApp number and it tells me that it does not support calls, why?

Indeed, if you try to call our number from which we pay attention by WhatsApp (644 42 56 46), a statement will appear indicating that this number does not support incoming calls.

We are a small company and we don't have staff that can answer the phone. At first we accepted calls, but sometimes they caught us outside the warehouse, or away from the computer and we could not answer them with the quality we should.

If you want to contact us, you can do it on WhatsApp, we usually answer almost instantly. If you are not in a hurry, you can use the contact form and we will receive an email that we will also answer as quickly as possible.

Cookie name	Provider	Purpose	Expiry
PHP_SESSID	www.lissangel.com	This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.	Session
PrestaShop-#	www.lissangel.com	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours

Cookie name	Provider	Purpose	Expiry
_dc_gtm_UA-*	Google	To store number of service requests.	1 hour
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	6 months
_gat_gtag_UA_*	Google	Used to throttle request rate.	1 minute
_gcl_au	Google	To store and track conversions.	3 months
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

Cookie name	Provider	Purpose	Expiry
fr	Facebook	To Enable ad delivery or retargeting.	3 months
_fbp	Facebook	To store and track visits across websites.	3 months
__cfduid	OneSignal	We use this cookie for the OneSignal service (the red bell that you can see on the bottom right of your screen). It is a push notification service that you can subscribe to as an option, to receive notifications on your device about the status of your orders, offers, discounts, coupons, etc. Cookie associated with sites that use CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restriction based on the visitor's IP address. It does not contain any information about user identification.	1 Month

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